Retention is now, more than ever, the new acquisition. With deals taking longer to close, more and more revenue leaders are looking to the CS team to fill the revenue gap left by a more challenging sales process. Which is exactly why so many CS teams have seen a quota added to their responsibilities.

Unfortunately, rolling out a quota to CS teams doesn't always go well. Between the fact that many CS members joined the CS to avoid a quota, many CS teams become stressed by the balance of sales and service, or the rollout plan was unclear, adding a Quota to a CS team is simply a challenge.

That's why Sales Assembly hosted CS leaders to discuss how to effectively roll out a Quota to your CS team. Whether your teams already have a quota, you're in the process of rolling one out, or are just considering your options, this panel discussion will get into the details of how to successfully roll out a quota that empowers your CS teams to better serve their customers.

Panelists:

• Sydney Strader, VP of CS at Catalyst
• Jeff Breunsbach, Director of Brand at Higher Logic
• Georgie Papacostas, VP of CS at Sales Assembly
• Alli Sitkiewicz, SVP of Sales & CS at Built In

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